It is of the utmost importance to all of us at OcluVet that you are completely satisfied with our eye drops. If for any reason you are not satisfied, we offer a free return or exchange within 30 days of receipt of your order
Eligibility for Returns and Exchanges
To be eligible for a return or exchange, the following conditions must be met:
The tamper evident seal on the bottle is broken or damaged
The return or exchange request must be initiated within 30 days of receiving the order
The customer is not happy or satisfied for any reason with their individual results
How to Initiate a Return or Exchange
Contact our customer support team at firstname.lastname@example.org with your return request. Please indicate your reason for return and your order number and we will send you a prepaid return label for your convenience.
Once we receive the returned item(s), we will process a full refund within 1-3 business days. Refunds will be issued in the same form of payment used for the original purchase.
OcluVet reserves the right to update our return and refund policy at any time. Please refer to our website for the most current version.