Privacy policy

Last updated: December 2025

Your privacy is important to us. This Privacy & Cookies Policy explains how we collect, use, and protect your information when you visit or interact with our website.

1. Information We Collect

We collect and process the following types of information:

• IP Addresses: We record visitor IP addresses for analytics, security, and performance monitoring purposes.
• Account Information: When you create an account on our website, we collect your name, email address, and shipping details to process your orders.
• Order Details: When you make a purchase, we collect necessary payment and transaction details to complete your order.
• Usage Data: We may collect information about your browsing activity, device type, and browser details to improve our website’s experience.
• Cookies & Tracking Data: We use cookies and similar technologies to analyze site traffic, store user preferences, and improve performance.

We do not collect your name or email unless you create an account or fill out a contact, join the community or order form.

2. How We Use Your Information

We use your information to:

• Provide and manage your account.
• Process and fulfill product orders.
• Communicate important updates related to your orders or account.
• Improve website functionality and user experience.
• Maintain site security and detect/prevent fraudulent activity.
• Analyze site performance through trusted analytics tools.

3. Third-Party Services and Data Sharing

We do not sell, rent, or trade your personal information.
However, we may share limited information with trusted third-party service providers only to the extent necessary to complete your order or manage operations, including:

• WooCommerce & Total-apps.com: for secure online payment processing. Your payment data is encrypted and handled directly by Authorize.net in accordance with PCI compliance standards.
• ShipStation: for order fulfillment, inventory management, and delivery updates. Only relevant shipping and contact information is shared.
• Google Analytics: to help us understand visitor behavior and improve our website’s performance.
• CookieYes: to manage your cookie consent preferences in compliance with global privacy regulations.

All third-party services are bound by their own privacy policies and comply with applicable data protection laws.

4. Data Security

We use secure systems and encryption protocols to safeguard your personal data. Access to personal information is restricted to authorized personnel only.

5. Cookies Policy

Our website uses cookies to improve your browsing experience, analyze traffic, and personalize content.

What Are Cookies?

Cookies are small data files stored on your device when you visit our site. They help us recognize your preferences and improve functionality.

How We Use Cookies

• To remember your login session and preferences.
• To analyze visitor interactions and performance.
• To display personalized content and offers.
• To store consent choices through the CookieYes plugin.

Managing Cookies

You can manage or delete cookies through your browser settings.
You may also adjust preferences using our cookie banner managed by CookieYes.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for data processing.
• Request a copy of the information we hold about you.
• Request restriction or portability of your personal data (where applicable).

To exercise these rights, please contact us using the details provided below.

7. Data Retention

We retain your personal data only as long as necessary for order fulfillment, legal compliance, accounting, and reporting purposes.

Inactive user accounts and order-related data may be securely deleted or anonymized after a reasonable period.

8. Children’s Privacy

Ocluvet does not knowingly collect or store personal information from individuals under the age of 16.

If you believe your child has provided personal data, please contact us for immediate deletion.

9. Updates to This Policy

We may update this Privacy & Cookies Policy periodically. All updates will be posted on this page with a revised “Last updated” date.

10. Contact

If you have any questions or concerns about this Privacy & Cookies Policy or wish to exercise your data rights, please contact us via the details provided in the website footer or through our Contact section.